Job Overview:

We are seeking a skilled and experienced ServiceNow Developer to join our IT team. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions to meet our business needs. If you have a strong background in IT service management, hands-on experience with ServiceNow platform, and a passion for automation, we invite you to apply.

Responsibilities:

• ServiceNow Development:
  Design and develop solutions on the ServiceNow platform to automate and improve IT service management processes. Customise ServiceNow modules and applications based on business requirements.
• Configuration and Scripting:
  Configure ServiceNow workflows, forms, business rules, UI policies, and client scripts. Develop and maintain ServiceNow scripts using JavaScript.
• Integration:
  Integrate ServiceNow with other systems and applications. Design and implement data integrations, APIs, and web services.
• Custom Application Development:
  Create custom applications in ServiceNow to address specific business needs. Extend and enhance existing ServiceNow applications.
• Incident and Problem Management:
  Implement and improve incident and problem management processes within ServiceNow. Troubleshoot and resolve issues related to ServiceNow functionalities.
• Service Catalog Management:
  Design and maintain the Service Catalog, ensuring user-friendly service request processes. Configure and optimize the Service Portal.
• User Training and Support:
  Provide training to end-users on ServiceNow functionalities. Offer support and assistance to users, addressing issues and ensuring smooth operation.
• Upgrades and Patch Management:
  Manage ServiceNow version upgrades and apply patches as needed. Stay informed about new ServiceNow features and capabilities.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer or in a similar role.
• In-depth knowledge of the ServiceNow platform and its various modules.
• Proficiency in JavaScript for scripting within ServiceNow.
• Experience with ServiceNow integration techniques and tools.
• Strong problem-solving and analytical skills. Excellent communication and collaboration skills.

Additional Preferred Skills:

• ServiceNow certifications, such as Certified Implementation Specialist.
• Knowledge of ITIL practices and IT service management.
• Familiarity with agile development methodologies.